Terms of Sale

JACK1T – Terms of Sale Policy

1. Order Acceptance 

All orders are subject to acceptance and availability. We reserve the right to cancel or refuse any order at our discretion, including those flagged for high return behaviour or suspected fraud.

2. Pricing & Promotions

Prices are listed in Euro and include VAT where applicable. Promotional pricing is time-limited and applies only during active campaigns. Discounted or outlet items may have separate return conditions (see Section 7).

3. Shipping & Delivery

The cost of shipping to all countries is €5.

4. Returns & Exchanges

We are happy to refund any items within 30 days of receipt.

In your delivery parcel there should be a return slip/form. In case this is lost or has gone missing please contact clientservices@jackt.uk and we will generate a returns label for you. 

You will drop the parcel off at a post office and you should recieve tracking. 

To be eligible for a return, your item must be unworn with the original tags attached, if our customer care team feel any of these points are not met, it is at their discretion on whether the item is suitable for return. Should a refund be refused, your item will be returned to you.

With reference to the above, we run quality checks on:

- stains, blemishes, scuffs, tears, odour (perfumes,aftershave etc) sweat marks, water damage.

Please note our Returns Process & Policies:

RETURNS

Our returns process is as follows:

Jack1t allows for a 14-day return window.
If 14 days have gone by since your delivery, unfortunately we cannot offer you a refund.
*Jack1t is not responsible or liable for any missing return items. Please track your parcel and ensure that your return is securely packaged.
We don't offer exchanges.You will need to return your original order, await your refund and then make a new order should you wish to do so.
A €15 fee will be reduced from all returns for the cost of processing and handling.

5. Refunds

All returns undergo quality inspection. Refunds will only be issued for items that meet our return standards.
If the item fails inspection (worn, marked, scent, missing tags), it will be returned to the sender at their cost.
Refunds are issued to the original payment method within 7 business days of item inspection clearance.

6. Account Behaviour Monitoring

To protect all customers and ensure fairness:
- High return frequency or inconsistent ordering behaviour may result in temporary suspension of account privileges.
- We reserve the right to refuse returns for accounts demonstrating abuse patterns, including wardrobing, bulk ordering with frequent returns, or manipulating free return offers.

7. Sale and Promotional Items

Items purchased during sale periods or using a promotional code:
- Are still eligible for free return within 14 days, unless marked Final Sale.
- Must meet all regular return conditions.
- Incomplete returns from bundle promotions (e.g. 'Buy 2, Save 20%') may result in adjusted refund values.

8. Faulty or Incorrect Items

Contact us within 48 hours of delivery if your item is faulty or incorrect.
Faulty items will be replaced or refunded, including any associated shipping costs. Items damaged due to misuse, accident, or improper care are not considered faulty.

9. International Orders

Duties and taxes for international deliveries are calculated at checkout.
Free returns are currently only available for UK customers. International returns are the buyer’s responsibility unless the item is faulty.

10. Restocking & Handling

JACK1T reserves the right to:
- Apply a restocking fee of up to 15% in cases of late returns, packaging negligence, or repeated non-compliant returns.
- Refuse returns entirely if return conditions are breached.

11. Final Word

At JACK1T, we believe in service without compromise – for you and for our brand. Our policies exist to protect both the quality of your experience and the integrity of what we deliver. If you have a genuine issue, we’ll make it right. If you try to game the system, we’ll shut it down.